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When Melbourne-based entrepreneur Jo Horgan launched Mecca Cosmetica in the mid-nineties, pharmacies and department stores were the main stockists of make-up and other beauty brands. To stand out from its competitors, Ms Horgan say that Mecca works hard to ensure it offers the "absolute benchmark" of good customer service. Its pretty incredible, what shes done, said Mickey Drexler, the renowned retailer who headed up Gap and J. I love the stores, the edit, and the staff are a . Using funds from the sale of her house, Horgan, then 29, opened a small store in South Yarra in Melbourne in 1997, selling cosmetics by cult brands such as Nars, Stila and Urban Decay. 1-800-899-1535 | Our Stores: 1-888-645-5542. : Europe is a thriving market and we would clearly have to consider it along with other markets and thats the phase we are in. She writes about lifestyle including the arts, entertainment, fashion and travel. Those moments allowed us to really accelerate our stickiness with customers. As the macro headwinds come to buffet us, if we stick with a laser-like focus to listening to our customers, and were agile in our response, well look to weather those headwinds. Thats telling the story of the founder, of why they came up with that name, whos used the product on the runway, how to use it. J.H. Jo Horgan and co-chief executive Peter Wetenhall are looking at expanding Mecca's business beyond Australia and New Zealand. And thats great fun, great fun. As she clasps her hands in front of her face with eyes wide, I ask if she can tell me anything about the store, apart from the fact that it will be positively enormous. See Photos. Log In. Noah Cyrus Confidently Freed the Nipple in a Showstopping Mesh Look for Milan Fashion Week, Woody Harrelson Slams COVID Set Protocols as Nonsense, Urges Hollywood to Stop Forcing Vaccination: That's Not a Free Country, McDonald's Franchisees Say Cardi B And Offset Meal Broke 'Golden Arch Code'. Jo Horgan was 14 when her family decided to leave behind the genteel streets of Wimbledon and move to Australia. [It was] about delivering something new and empowering for customers and to find new ways for customers to interact and experience beauty.. : To mark our 25th, we went to see Jim Collins, the author of Good to Great, because Ive been an absolute devotee since I first read his book in 2003. "I try to recruit really strong people around me, and then give them enough rope to be able to learn in a way I learned. She was born in Big Rapids on Jan. 3, 1941, the daughter of Joseph and Ruth (Cooley) Bouman.Joanne graduated from Big Ra Premier John Horgan, seen here on Oct. 2, said Thursday that a growth he found on his throat several months ago has been confirmed as cancerous. J.H. I am naturally optimistic, I am quite bloody-minded, I am naturally curious. Horgan is still surprised by her success and admits she once got the giggles when she saw her co-chief executive title on a business card. Washing, for most of the world, is womens work. Our intention has never been to make the signature lines enormous powerhouses in terms of sales and share. We want to be the worlds most loved beauty destination, said Horgan, during a wide-ranging interview with Beauty Inc. Weve learned over the last 25 years that if your customers absolutely love what you do and how you make them look and feel, and they want to be part of that community, you will prevail. 2023 Fairchild Publishing, LLC. We had to pivot and pivot to the point of pirouetting through the pandemic. The Bourke Street Mall store is opening next year. She doesnt see it that way. Jo Horgan: Women make up 50.2% of the population, but even before COVID represented only 37.6% of full-time employees. We verbalized our vision and purpose very early on. J.H. Southern Utah. Being involved in the business is good for giving. We also need to integrate digital into the in-store journey, and blur the lines between physical and digital. Especially because during the first year, I kept thinking of the statistic that nine out of 10 businesses fail in year one, so I knew I had better be pretty focused on how I differentiated myself from the average. . J.H. It has always been to be additive to our global portfolio that offers the best in beauty. During tough times like 2008, we didnt need to react by reducing investment or cutting staff we didnt have quarterly results to report or private equity partners. And he was super-supportive of me doing it, and he participated from the beginning. Based on this, were launching MeccaAesthetica as a stand-alone trial in Melbourne. Horgan has been named a BOSS True Leader for forging a new path in beauty retailing in Australia, creating an alternative distribution path for brands outside department stores, inspiring other female entrepreneurs, and creating a work environment and culture that has seen Mecca voted one of the top five places to work for the past four years. Art and architecture have always appealed. For Horgan, leaning in and giving back are one and the same. : I have three rocks at any given time. Thats what I want to lean into., And then Horgans face lights up. Contact. What do you think your primary impact has been? It is actually the number-one customer recruiter into Mecca and a very different customer profile. Robbie Fimmano. We had a top spa do a three-month incursion so they can connect with clients. Now that youve achieved the goal to be the biggest in ANZ, whats next? The phone number (630) 260-1779 (Ameritech Illinois) is Jo's. Jo A Hilgendorf, Pat F Horgan, John D Horgan, Kevin Horgan were identified as possible owners of the phone number . Weve crafted a globally unique model that is proven where it is equal parts customer obsession, brand service and team engagement. Jo Horgan: Amazing. As audacious as the goal may sound, dont bet against her, say those who know Horgan best. Transactional retail was never our bag, but over time we have pushed the boundaries on experiences and our customers have followed us on that march, where 35 percent of our space in the new flagships are service-oriented offers, because that is what our customer wants. And when they are ready, they will come back. Today, 21 years later, Mecca has 87 outlets across Australia and New Zealand, and reported annual revenues of 287m Australian dollars ($223m; 157m). 15. Are they an important part of the strategy for global differentiation? Credit: Charles Sykes/Bravo. Joe Horgan has not been elected into the Hall of Fame. He was super-seminal in the business. The 2022 Beauty Inc Awards took place on Wednesday, celebrating the year's standout innovations, launches and industry leaders. So building and driving our signature line business has not been a priority. Ongoing team members receive about 80 hours to 100 hours. Mecca Max was also a clear need. As the business continues to grow even bigger, do you plan on remaining independent? How would you describe your leadership style? Its intellectually challenging. Melissa, 41, and Joe, also 41, are moving 20 minutes away from Montville, where Teresa Giudice and her family still live, and instead are opting for the affluent Franklin Lakes neighborhood in . Based in Central NY, with its abundant supply of top-of-the-line milk, Byrne Dairy works with local family farms to give our customers nationwide the best dairy products each day. It is a natural extension, she says, of Meccas commitment to educating staff; Horgan says the business spends about 4 per cent of annual revenue on education and training. To help achieve this the company says that 3% of its turnover is spent on training its more than 2,500 employees. It was produced in association with Lorimar Productions (1986), Lorimar-Telepictures (1986-1988), and Lorimar Television (1988-1991). We have these values that we genuinely live by. Mecca has some strong brands of its own. Imagine the best product offer, a beautiful environment and my best beauty friend next to me taking me from zero to expert in one session thats how I wanted to experience cosmetics myself, Horgan says. That was a hit to the bottom line that allowed customers to have their Mecca magic delivered. We were clear about what we wanted to offer. I loved cosmetics I thought there was a real space for them that should be fun and entertaining. She adopted a brand-agnostic approach and hired passionate staff who sold products on their merits. 2023 BBC. When Ms Horgan was 14, her family relocated from the UK to Australia, settling in Perth. There is so much volatility today in macro terms the economy, culture, politics, etc. Horgan sees it as a chance both for the artist to be exposed to a wider audience, and for her customers to be exposed to the artist. Its our take on a dermal clinic, with retail up front, chairs in the front for the shorter treatments and larger rooms for full derm treatments. Our big hairy audacious goal was to be Australia and New Zealands number-one beauty destination whatever it takes. The next piece in the puzzle is that because there are so many brands launching and multiplying, your ability to edit the lineup and your point of view becomes even more critical, as is your ability to annunciate its differentiating factors. Earnest Hargon had been adopted into the family as a youngster when his mother married a Hargon. Beyond beauty, she sits on the . 83. Thats at the heart of what we obsess about every single day. She is reaching the giving-back stage, and so too is Mecca. Skilled in Organisational Development, Property Capital Markets, Development Finance, Asset Management and Due Diligence. It is so deeply embedded in our DNA that when people join Mecca, they are slightly stunned by the whirling dervish nature of continual evolution and innovation, and the willingness to try different things and the pace that the organization runs at. Not every store mirrors the Hempel many are more like beauty theme parks: loud, bright, a sensory overload of fragrance and colour. While Mecca has grown steadily over the past 21 years it has not all be plain sailing. The thing about Mecca is that it is Jo all over, says a Mecca team member. Mecca sees its role as providing a highly engaging, multiple touchpoint experience that is personalized to each customer in store. John left Cork to come to Perth with his Protestant wife. A former heroin addict who had nowhere to live, he has cleaned up his own life and gone on to help others. Husband, Benjamin Horgan, and the couple's six children wept openly as dozens of friends and visitors including some politicians, looked on. She lived a long, wonderful and happy life. Education was decided as the key lever for M-Power, says Lisa Keenan, executive director of M-Power. I passionately believed that the ability to bring human know-how, empathy and connection to every interaction was what brought products to life. The "Real Housewives of New Jersey" husband told Page Six exclusively at BravoCon . This site is protected by reCAPTCHA Enterprise and the Google. As a mass society, our interest in those subjects is trivial. How do we change the game in digital. Duncan Killick. Ill get in tremendous trouble. Shes funny, self-effacing and loves to laugh, a big picture thinker whos able to set a strategic vision for the business, rouse the teams with a rallying cry and execute impeccably. An early inspiration was the Hempel Hotel in London, a study in refined minimalism that married British restraint with Japanese zen. Follow the topics, people and companies that matter to you. Thats it. But . Education has always been our lever, for our team and for our customers. WWD and Women's Wear Daily are part of Penske Media Corporation. Dr. Joseph T. Horgan in an undated professional portrait. What did you learn? "When you know the customer intimately, I think, that makes it a much easier process [to launch and grow your own business].". Mecca has been very successful in creating and delivering new ways for ANZ consumers to experience beauty and an equally strong e-commerce presence.. As we look to see where we launch, well try to make sure we choose environments in which we have the greatest confidence in which they will thrive. J.H. Horgan, JoAnn Age 90, passed away peacefully on December 24th, surrounded by her family. The British-born, Perth-raised English literature and communications graduate was working in the marketing department of LOreal when she felt there had to be a better way to sell cosmetics. Jo Horgan has spent the last 25 years building the business she founded, Mecca, into Australias largest prestige beauty retailer. When Ms Horgan left L'Oreal to set up Mecca she was just 29. What percentage of the brands you sell do you act as the local affiliate for? Keeping our brands and customers happy is the priority. Within three years, Mecca was starting to make waves, acting as importer, distributor and brand manager for niche brands that previously had no presence in Australia, disrupting the Myer/David Jones premium beauty duopoly and attracting the attention of industry leaders such as Estee Lauder chairman Leonard Lauder. "I really do see us as co-CEOs, because we bring different skill sets to the party," she says. We collect and match historical records that Ancestry users have contributed to their family trees to create each person's profile. Lisa Huett & John Gallagher. At LOreal, where she worked in marketing after graduating from Boston University (she completed a masters in mass communication, at one point musing on a career in journalism), an entrepreneurial approach was encouraged. An even bigger challenge arrived in 2014 when French cosmetics store giant Sephora launched in Australia. (Horgan family / Courtesy) The death of a Pembroke Pines cardiologist in the British Virgin Islands is being investigated by police in the . Historical Person Search Search Search Results Results (Jo)Hannah Horgan (1854 - 1926) Try FREE for 14 days Try FREE for 14 days How do we create a person's profile? I always tell the team, a lipstick is a lipstick is a lipstick until you breathe life, hopes and dreams into it. Teresa Giudice and Louis Ruelas's wedding on Saturday wasn't attended by her brother and sister-in-law Joe Gorga and Melissa Gorga due to a troubling blowout . They include Mecca's Jo Horgan, Decjuba's Tania Austin and Megan Wynne, a one-time occupational therapist who's now running the $1.5 billion human services giant, APM." As were in the process of pondering what we should do, anything that differentiates us is a lever. Jeweller Sener Besim worked with Horgan at the now-defunct department store Georges, where Mecca had an early concession. Experienced Director with a demonstrated history of working in the financial services industry. So how much further does that go?. However, once in his 40s, Earnest, who was described as a modern-day cowboy, began suffering multiple . Many of them are running businesses that might be $5 million, $10 million, $50 million doors. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter', Why half of India's urban women stay at home. But hold on to your hat, Dorothy. The uncommonly busy writer and actor on her mysterious next project, the evolution of television, and singing for the first time in Amazon's 'Everybody's Talking About Jamie.' Five persons linked to this address. Read about our approach to external linking. : We feel weve weathered really significant events to date we had to tap dance through a global financial crisis in 2008 when we were much smaller. 5 View gallery The family of murdered Eshter Horgan . That includes financial literacy, positive psychology, health and wellness. Joe Gorga says the feud that led him to skip his sister Teresa Giudice's wedding is "ruining" his life.. Mecca Brands ASIC statement for calendar year 2016 shows that the company's revenue was $287 million, up from $188.9 million in . How has that been manifested in the Sydney flagship that you opened during COVID-19? In 2016, Horgan launched M-Power, Meccas charitable arm. Climbing up rocks on the side of a hill, covered in moss and mud, John Horgan has never seemed so sure of his footing. Robbie Fimmano. Nineteen years later, Mecca Brands has more than 100 Mecca Cosmetica and Mecca Maxima stores in Australia and New Zealand, opening 18 stores since August 2018. We also love what we do its exciting and exhilarating and we feel a sense of purpose and contribution. You need to have boots on the ground to know the market. We see our role as acting as a lightning rod, where we take the brand DNA and deliver it directly to customers, and because we see ourselves as absolutely responsible for building both the brand equity and the sales performance, weve been able to do so to this ever-growing and captive audience. Austin was among the most notable debutants on The List this year, when the 2022 edition was published in late March, alongside the likes of beauty retail phenomenon Jo Horgan and her husband . So we are reaching that horizon. Not quite Mecca is 25, though Horgan is 53. The U.S. is an enormous market and a holy grail market and so many brands make the pilgrimage and the road is littered with those who have faltered and failed, because it is highly competitive. Joanna Elizabeth Horgan launched her first Mecca store on Toorak Road in South Yarra in 1997, 25 years ago. Now, she is sitting at the very same gallery, appointed to its foundation board since 2013. We are genuinely trying to make a difference to our team members lives and our customers lives. How will you approach narrowing down markets? They call it Mecca magic has Jo mentioned that?. "Because you watch your cost of goods double, and you can't go to the customer and say 'sorry, we need to double the price of the product'. When was Joe Horgan drafted? Jo was brave enough to set up shop in Australia, he continued. The couples personal wealth is tipped to be about $658 million (though, like many Rich Listers, she is loath to talk about money, saying only that the numbers are speculative: I own a lot of lipstick but not much else). "I was the customer," she says. Now, she wants to make the world more beautiful. : Our mission is to humanize digital. They are here for Horgan, who is announcing a five-year partnership that will, annually, sponsor a female architect or designer to create a large-scale piece of work for the gallery. : We have to throw everything up into the air and work out what our strongest levers are. With skin, we have semi-private booths, where you can have boosters, half-hour walk-in sessions, but we also have three skin care rooms upstairs, where we do everything from injectibles to dermal therapies to peels. There is a great humility to her, underpinned by great positivity., Horgan and NGV director Tony Ellwood. In September, the work by Bilbao will be unveiled at the NGV, and a new M-Power leadership team will be announced. The eldest of a family of four, he was just 16 when he was arrested on suspicion of raping and killing Rachel (22) on October 26, 2000. : One, I try and plant a flag as to where I think we all should go. That would be a compliment., Working with Jo is like having your fingers stuck in an electrical socket, says Keenan. After receiving a B.A. J.H. Of course, commerce on such a grand scale is not all beer and skittles - Horgan is the first to admit there are huge . The third is the Bourke Street Melbourne flagship. But this commission worth a seven-figure sum over five years represents a new, deeper commitment to philanthropy for the retailer and beauty entrepreneur. J.H. As a child Jo Horgan liked to watch when her mother put on her makeup, Mecca is an extensive user of social media, Mecca's stores bring high-end cosmetics under one roof, Ms Horgan runs the business with her husband Peter Wetenhall, Mecca now has 87 outlets across Australia and New Zealand. The murderer was Michael's cousin, Earnest Lee Hargon, 43, a former cattle truck driver who felt he had been cheated out of the family's will. Jo Horgan Josh Robenstone/WWD. Our Company; Our Farmers; Byrne Hollow Farm; Blog; FAQs; Our Products; Co-Packing; Customer Ordering; Careers; Contact . But at the same time, she never wants it to be about her. Jo Horgan has completely redefined the Australian beauty landscape, championing retail innovation and delivering the ultimate beauty experience to her customers. Early next year, youll open an even larger store thats 40,000 square feet in Melbourne. Gracemary & Anthony Huntley. When Ms Horgan was 14, her family relocated from the UK to Australia, settling in Perth. But it goes much deeper than that. Weve done that in China, with cross-border commerce, and that has been illuminating. Sometimes I use the analogy that my role is to act as the ice smoother in the game of curling. Here, as she prepares for the next phase of growth, Horgan reflects on Meccas role in the beauty landscape and her plans for whats next. I give them permission to fail fast and fail forward, and permission to be really ambitious and take considered risks. Living in Melbourne, Australia, she quit her project management job at French cosmetics giant L'Oreal, and launched her own company, which she called Mecca.